How do I verify my age?
All orders are verified upon checkout through our third party verification software (agechecker.net)
How to use our new verification system:
Step 1: Open pop-up upon check out
Step 2: Enter your date of birth
Step 3: Enter information- please make sure to use the matching information on your ID, the system will cross check your ID with the information entered.
Step 4: Upload ID
Once you have entered your information you will be required to upload any form of ID. The system will then match the name and date of birth you entered with the ID.
Congratulations, you are verified!
Once you have done this process your account and name will be verified for all future orders, you will not be required to do all these steps again.
How long does shipping take?
Shipping is done via Australia post with 2 different options for express and standard postage. For standard postage please allow 1-5 working days for your package to arrive. For express postage allow 1-3 business days. Please note times may vary depending on Australia Posts’ schedule and demand.
Why am I being charged in USD?
The reason why you are being charged in USD is due to the laws in Australia regarding nicotine. In order to allow us to operate and ship to Australia, our business is registered in the U.S. Please note that the amount charged in USD is the equivalent to the AUD price you see on our website.
Where can I purchase your products?
All products we advertise on our Instagram are available for purchase on our website: smartpodsau.com
Where do you ship to?
We ship Australia wide using Australia post.
How can I become a promoter?
For any promotions or collaborations please message us via Instagram directly or email us via our email email@example.com
What is your return and refund policy?
Due to the nature of the products once they have been opened we will not accept returns. For any faulty products we have a 100% money back guarantee. All you need to do is email us with your order number and photos of the faulty device and we will process your refund. ‘